Existing Customers.

smart - existing customers

Here you’ll find answers to any questions you might have about your insurance policy, car finance, managing your agreement and also your end of agreement options.


Finance

Here you’ll find answers to many questions you might have about your car finance, managing your agreement and also your end of agreement options.

Managing your finance agreement

Below you will find a variety of changes or requests you may like to make to your agreement, when getting in contact please reference the one you would like.

If you do not see what you are looking for, our Customer Service team will be happy to help.

In order for us to help you, please make sure you have the following information to hand:

  • Your vehicle registration number
  • Your current mileage
  • Your contract mileage

You can contact us by:

Telephone: 0370 847 0700
Email: ✉ customerservices-mbfs@daimler.com
Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.
FAQs

Or write to us:

Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA

Changes to your personal details

If you change your name or move house, you need to let us know so that we can keep you up to date with your finance account.

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Add a contact to your agreement

If you want to authorise another person to speak or write to us on your behalf regarding your finance agreement.

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Statement request

You might find it useful to see a summary of your accounts.

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Mileage increase

Once you have submitted your mileage increase request via email, we’ll send a quote for you to sign. Once this is returned we will amend your agreement. Please note, there is a £50 + VAT administration charge for an increase request.

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Check your finance status

If you want to know if the finance is clear on your vehicle; please get in touch. We will confirm whether this has been paid in full or tell you how much needs to be paid in order to clear the finance agreement.

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Your options nearing the end of your agreement

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Agility

Customers with an Agility agreement have one of the following three options at the end of their agreement:
(Please note your Direct Debit will be taken as normal until the end of your agreement.)

Agility Overview Maturity Pack

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Option 1 Purchase your smart
Purchase your car by paying the Optional Purchase Payment. A 'Purchase Activation Fee' will be debited from your account, the amount is detailed in your agreement, under the ‘other financial information’ section. This will complete the purchase of your smart.

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Option 2 Hand back your smart
Hand back your smart at the end of your agreement without making any further payments apart from any potential excess mileage, or damage charges. If you would like more information on the returns process, please see What happens next?

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Option 3 Purchase and part-exchange your smart.
Purchase your car by paying the Optional Purchase Payment and the Purchase Activation Fee. A 'Purchase Activation Fee' will be debited from your account, the amount is detailed in your agreement, under the ‘other financial information’ section. This will complete the purchase of your vehicle. If you choose to part exchange, your local Retailer can tell you how.

What happens next?

If you are returning your smart

• Meeting the standards
It is important that your smart is cleaned thoroughly inside and out before collection — our agents can refuse to take your car if it cannot be inspected accurately, and you may be charged for an aborted collection. Vehicle Return Standards

• We will call you to arrange collection.
Simply let us know when you would like us to collect your smart. Once we have agreed a convenient date and time, we will arrange collection from your work or home address. Please refer to your agreement for further information on the responsibility to return your car.

• What happens next?
When our representative collects your car, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.

• Your smart is returned Once we have collected the car, an engineer will then complete further, more detailed inspections to determine any unacceptable damage.


Please ensure you have your V5C. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate (you should receive this within 5 days). Please note that if you do not send back the V5C document with your vehicle, a penalty charge will apply.

Important contacts

General Enquiries 0370 847 0700

For questions regarding general finance enquiries. Monday to Friday 8.00am - 7.30pm, Saturday 8.00am - 5.00pm, Sunday 11.00am - 4.00pm (calls may be recorded). Or alternatively please email customerservices-mbfs@daimler.com.

Vehicle Returns Administration Team 0370 240 1110

Regarding any damage charges associated with returning your vehicle. Monday to Friday 8.30am – 5.00pm (calls may be recorded).

First Class Finish Team 0370 121 0535

For questions regarding our returns process, excluding damage charges. Monday to Friday 8.30am – 5.00pm (calls may be recorded).

If your smart is due for a service

Your car may be due for a final service before your agreement ends. If that is the case, we highly recommend you use an approved repairer to make sure your vehicle gets the attention and care it deserves.

Find your nearest Retailer
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Hire Purchase

Once you’ve completed your monthly payments and paid the ‘Option to Purchase fee’, the vehicle is yours to keep. This will complete the purchase, leaving you free to part-exchange for a new smart, or to simply continue driving your current car.

Hire Purchase Overview Maturity Pack

Important contacts

General Enquiries 0370 847 0700

For questions regarding general finance enquiries. Monday to Friday 8.00am - 7.30pm, Saturday 8.00am - 5.00pm, Sunday 11.00am - 4.00pm (calls may be recorded). Or alternatively please email customerservices-mbfs@daimler.com.

Vehicle Returns Administration Team 0370 240 1110

Regarding any damage charges associated with returning your vehicle. Monday to Friday 8.30am – 5.00pm (calls may be recorded).

First Class Finish Team 0370 121 0535

For questions regarding our returns process, excluding damage charges. Monday to Friday 8.30am - 5.00pm (calls may be recorded).

If your smart is due for a service

Your car may be due for a final service before your agreement ends. If that is the case, we highly recommend you use an approved repairer to make sure your vehicle gets the attention and care it deserves.

Find your nearest Retailer
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Operating Lease and Contract Hire

We will arrange for collection of your vehicle at the end of your agreement. Simply return your vehicle with nothing more to pay, subject to it being in line with our Vehicle Return Standards, as vehicle condition, excess mileage and other charges may be payable.

When our representative collects your car, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.

Operating Lease OverviewContract Hire Overview Maturity Pack

What happens next?

• Meeting the standards
It is important that your smart is cleaned thoroughly inside and out before collection — our agents can refuse to take your car if it cannot be inspected accurately, and you may be charged for an aborted collection. Vehicle Return Standards

• We will call you to arrange collection.
Simply let us know when you would like us to collect your smart. Once we have agreed a convenient date and time, we will arrange collection from your work or home address. Please refer to your agreement for further information on the responsibility to return your car.

• What happens next?
When our representative collects your car, they will perform a safety check to confirm it is safe to take on the public road. Before signing the collection agent’s handover form, please ensure all items have been recorded correctly. Please note, the driver who conducts the handover will not be a trained engineer.

• Your smart is returned Once we have collected the car, an engineer will then complete further, more detailed inspections to determine any unacceptable damage.


Please ensure you have your V5C. If you misplace your V5C document, simply contact the DVLA on 0300 790 6802 to request a duplicate (you should receive this within 5 days). Please note that if you do not send back the V5C document with your vehicle, a penalty charge will apply.

Important contacts

General Enquiries 0370 847 0700

For questions regarding general finance enquiries. Monday to Friday 8.00am - 7.30pm, Saturday 8.00am - 5.00pm, Sunday 11.00am - 4.00pm (calls may be recorded). Or alternatively please email customerservices-mbfs@daimler.com.

Vehicle Returns Administration Team 0370 240 1110

Regarding any damage charges associated with returning your vehicle. Monday to Friday 8.30am – 5.00pm (calls may be recorded).

First Class Finish Team 0370 121 0535

For questions regarding our returns process, excluding damage charges. Monday to Friday 8.30am - 5.00pm (calls may be recorded).

If your smart is due for a service

Your car may be due for a final service before your agreement ends. If that is the case, we highly recommend you use an approved repairer to make sure your vehicle gets the attention and care it deserves.

Find your nearest Retailer

Vehicle Return Standards.

To help you check your own car, we have provided visual examples of what damage you may be charged for at the end of your contract, and what damage you may not be liable for.

So that you can see exactly what damage we are describing, each image can be enlarged. Not all sections have images to refer to but we hope the descriptions provided are a good guide. Please remember that the photos on this site are for illustrative purposes only. Examples of damage have been taken from a wide range of vehicles and may not necessarily reflect the model that you drive.

MyInsurance

Allows you to manage your motor insurance policy whenever you like. Once registered you will be able to:

  • View and print your policy documents.
  • Make midterm adjustments such as changing your address, adding or removing drivers etc.
  • Renew your annual policy online.
MyInsurance FAQs

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Make a claim.

If you need to make a claim on your Motor Insurance policy please call: ☏0344 4933 232

Insurance by smart is a trading name of Daimler Insurance Services UK Limited. Registered Office: Tongwell, Milton Keynes MK15 8BA. Registered in England No. 3510012. We are authorised and regulated by the Financial Conduct Authority. We are an independent intermediary dealing with selected insurers in respect of annual insurance.