Useful tips.

Useful tips for returning your smart car

Prior to your vehicle collection, it is a good idea to inspect your vehicle in the same manner that the Vehicle Collection Team will do. This will allow you to see for yourself what, if any, repairs need to be made.

> Try to assess your vehicle ten weeks before it is due for return. This will allow you time to have any undue fair wear and tear faults rectified.

> Choose a time and place with good natural daylight. It is easy to miss faults when looking at a vehicle in poor light.

> Walk all the way around the vehicle and examine each panel closely including the roof, bonnet and boot / hatchback. The light will reflect differently from dents and scratches.

> Crouch or kneel down at the front and rear of the vehicle and look along each side. This will help you pick up marks and dents that may otherwise be difficult to spot.

> Inspect lamps, lenses, windows and mirrors for chips, cracks and holes.

> Check the tyres (including the spare) for damage and that the wear on the tread across each tyre is even. Inspect wheels and wheel trims (if fitted) for scratches, dents or gouges.

> Clean and valet the interior.

> Check upholstered areas for tears, burns, excessive marking or wear.

> Inspect all controls, including audio equipment and accessories, for damage.

Avoid using automated car wash machines.

Frequent use of automated car washes will damage the paint work. Strong chemicals detract from the paint work’s shine, so avoid using household washing-up liquids

Prevent stone chips.

It doesn’t take long for a stone chip to develop into a rusty spider under the paint. But you can purchase a touch-up kit from your local Retailer. Simply ask the Retailer to check your vehicle and you’ll be provided with the exact colour match.

Check your vehicle regularly.

When you wash or clean your vehicle, take a few minutes to check for chips. If you find any, just use the touch-up paint to cover the chip. Take care not to apply too much paint. It’s sometimes best to use a matchstick rather than the brush, as the brush can apply too much paint in one go. Of course, the benefit of doing this will, in the long term, prevent rust forming on the exposed metal and the subsequent damage charges when your vehicle is returned.

Check your tyre pressure.

Incorrect tyre pressure lowers your petrol mileage, causes your vehicle to handle poorly and can lead to blowouts.

Check your oil and coolant levels regularly.

To get the best performance from your vehicle while preventing serious damage to your engine, change your oil and filter according to our guidelines, and add coolant when needed.

Follow your vehicle's maintenance guide.

For other tips on keeping your vehicle in great shape (and thus avoiding any damage charges), refer to your vehicle’s maintenance guide.

Only use your vehicle’s approved workshop for body work.

Unfortunately, we see vehicles with poor repair work. Hence, customers have been charged for further work. For the best results, use your vehicle’s body repair specialist.

Clean the interior regularly.

Make sure that any floor mats supplied with your vehicle remain in it. If they wear through, arrange with your vehicle’s approved Retailer to replace them.

  • Your vehicle must be in good condition and free from damage, in accordance with our Vehicle Return Standards.
  • Your vehicle must be free from damage, including that caused by the removal of mobile phones, towbars and your own equipment, and must be free of burn marks to seat cushions and trim.
  • Your vehicle must be in a clean condition, both inside and outside, and ready for inspection by our driver. If not, we may have to postpone the collection and you will be charged for this.