Contact us.

Existing finance customers - Contact us

We're always happy to hear from you. If you've got any questions or queries, please contact us using the details available on the pages below.

We pride ourselves on excellent Customer Service. If there's anything we can do to help you, our dedicated support team will happily give you all the assistance you need.

Alternatively, you may find an answer to your question in our Frequently Asked Questions section. However, for a specific query, please contact us using the details below:

Advice on managing your finance, all end-of-finance-agreement queries or to arrange collection of your vehicle.

Phone: 0370 847 0700

Monday to Friday 08.00 - 19.30

Saturday 08.00 - 17.00

Sunday 11.00 - 16.00

Warranty / vehicle queries, or breakdown assistance.

Phone: 0333 220 6603

Monday to Friday 8.00am – 6.00pm

Service contract queries.

Phone: 0370 242 6200

Monday to Friday 8.30am – 5.30pm

If you are in arrears and would like to make a payment.

Phone: 0370 241 6225

Monday to Friday 8.30am – 5.00pm

Defleet Team (for questions regarding any damage charges associated with returning your vehicle).

Phone: 0370 240 1110

Monday to Friday 8.30am – 5.00pm

Defleet Team (for questions regarding our Vehicle Return Standards).

Phone: 0370 121 0535

Monday to Friday 8.30am – 5.00pm

Defleet Team (for questions regarding your V5c).

Phone: 0370 121 0535

Monday to Friday 8.30am – 5.00pm

Your Motor Insurance.

Phone: 0345 603 3330

Monday to Friday 8.30am – 6.00pm

Saturday 9.00am - 2.00pm

Motor Insurance claims.

UK call: 0344 4933 232
Abroad call: +44 191 2889845

Lines are open 24 hours, every day of the year.

GAP Insurance queries

Following a change to our GAP Insurance supplier in March 2014, there are  now 2 potential administrators to choose from.

AutoProtect (MBI) Limited (for policies sold March 2014 and onwards)

Phone: 0127 945 6500

or please visit Autoprotect Limited

MAPFRE Asistencia (for policies sold before March 2014)

Phone: 0330 136 8440

or please visit Mapfre assistance

Our goal is to provide the highest quality of service to each and every customer, but we recognise that things do occasionally go wrong. If you have a complaint, you can view our complaints procedure here:

How do I make a complaint?