Collecting your car.
Q. Can I change the date my vehicle is collected?
A. Certainly. Just call our Customer Services Team, on 0370 847 0700 at least two working days before your previously agreed collection date.
Please note, if you request to change your collection date less than two working days before your pre-agreed collection date, there will be a cancellation charge. To find out what this amount will be, call the number above.
Q. I haven't heard from the collection agents. When will they contact me?
A. A couple of weeks before your agreement maturity date, they will contact you to arrange collection of your vehicle.
Q. What time will my vehicle be collected?
A. We normally advise that collection will take place between office hours. However, we can ask the driver to call with an estimated time of arrival. In exceptional circumstances, we may be able to arrange AM or PM collections.
Q. Does the driver who collects my vehicle need to sign the V5?
A. No, they only collect the vehicle.
Q. Can I return my vehicle before the agreed time?
A. This is only possible if you hold an Operating Lease or Agility agreement. For more information, please call Customer Services on 0370 847 0700.
Q. Can your driver collect keys from one address and the vehicle from another?
A. No. Someone must be present with the vehicle to carry out the handover and sign the paperwork.
Q. Will the driver do anything before taking the vehicle?
A. He will carry out an appraisal of the vehicle, but he is not a qualified engineer and it will be subject to a further examination by qualified inspectors once it arrives back on site.
Q. Who do I contact if the collection agent is late?
A. Contact our Vehicle Returns centre on 0370 121 0535, Monday to Friday 8.30 – 5.00pm. If an agent arrives later than 7.30pm, you can refuse to hand over the car.
Please note: Mercedes-Benz Financial Services UK Limited only accepts debit card payments over the telephone. Unfortunately we do not accept credit card payments.