General FAQs.

General FAQs

What should I do if my personal information changes?
If any of your details change, such as: your name, address or contact details please let us know so that we can keep our records up to date.

You can email us customerservices-mbfs@daimler.com from the email address we have registered on your account and let us know your change of details.

If you have any further enquiries about your personal details please contact the Customer Service team who will be happy to support you with your request on
0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.


What should I do if my bank account changes?
If your bank account details change, please inform us as soon as possible so it does not affect your monthly payment.

You can update your bank details by completing a new Direct Debit mandate and email it to customerservices-mbfs@daimler.com

If you have any further enquiries about your personal details please contact the Customer Service team who will be happy to support you with your request on
0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.


Can I change my payment date?
Yes, the payment can only be delayed or brought forward by up to 10 days as long as it remains within the same month.

Contact Customer Services by email customerservices-mbfs@daimler.com or telephone 0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

Can I settle my Finance agreement early?
Throughout the life of your finance agreement your circumstances may change and you may wish to settle your agreement early or take ownership of your vehicle. If you have an Agility or Hire Purchase agreement, we offer several ways in which you can request an early settlement quotation:


If you have a Finance Lease or Operating Lease agreement, a settlement can only be paid by an unconnected third party. Please email Customer Services customerservices-mbfs@daimler.com or call 0370 847 0700 for your settlement quote.

Opening hours Monday to Friday 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

You can pay your settlement figure by:
  • • Faster Payment or CHAPS via your bank
  • • Our automated settlement system by dialing 0370 847 0700

Can a third party settle my agreement?
It is possible for a third party to settle your agreement, if you know who will settle your account whether it be another Retailer or a private sale please call us
0370 847 0700 to notify who will be settling your account as we cannot accept funds without your consent.

Customer Services are open between 8.00am-6.00pm Monday to Friday, 10.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

How can I get clearance on my vehicle?
If you would like confirmation of clearance you can email us on customerservices-mbfs@daimler.comto request clearance on your vehicle and we will send a confirmation letter.

If you require instant clearance, it is best to pay via Faster Payment or CHAPS. For immediate clearance confirmation please call us on 0370 847 0700 to speak with a Customer Services Executive.

Please be aware that cheque payments will not be given clearance until the 7th working day after the cheque has been banked. So please use faster methods of payment when possible.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

My vehicle has been written off or stolen, what should I do?
If your vehicle has been written off or stolen please contact Customer Services as soon as possible so we can assist your insurance company when required. In the meantime, please maintain your payments. Your insurance company will be able to advise you on what to do next.

To notify us if your vehicle is written off or stolen, please email us at customerservices-mbfs@daimler.comor call 0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

Can I have a copy of my documents?
If you would like a copy of any of your documents, please email customerservices-mbfs@daimler.com and request the document you require. For any other queries, please contact us on,0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

Driving Abroad

Can I take my vehicle abroad on holiday?
The vehicle can only be taken on short trips of up to 4 weeks to countries within the EU, you must take the V5C and ensure the vehicle has fully comprehensive insurance and covers you for European travel.

If Mercedes-Benz Finance is the registered keeper of the vehicle you must request permission by emailing customerservices-mbfs@daimler.com or call Customer Services on 0370 847 0700.

Please note that there will be a £10 + VAT charge for this request.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

I’m planning on moving abroad, can I take my vehicle with me?
If you want to take your vehicle abroad you must obtain permission from Mercedes-Benz Finance prior to arranging transportation and removal of the vehicle.

For us to consider the request please complete the form below and return to customerservices-mbfs@daimler.comor call Customer Services on
0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

Moving abroad form