Know your rights.

Know your rights

How do I obtain a copy of the personal information you hold on me?
Under the Data Protection Act you are allowed to request a copy of all the information we hold on you. Should you wish to obtain a copy of your information please submit your request in writing to:

Customer Services
Mercedes-Benz Financial Services UK Limited
Delaware Drive
Tongwell
Milton Keynes
MK15 8BA

To assist us with the processing of your request, please include your registration number and finance agreement number in your letter. Please note that a fee of £10 is payable for this service.

For more information on your rights under the Data Protection Act please see the Information Commissioner’s Office website (https://ico.org.uk/).

Types of Agreement

What is a regulated agreement?
A regulated agreement is an agreement which is covered by the Consumer Credit Act which gives you some important rights. It will only be regulated if the borrower is an Individual, Sole Trader or a Partnership of up to 3.

What is an unregulated agreement?
An unregulated agreement will not be covered by the Consumer Credit Act. This will apply to a limited company, PLC, Partnerships of 4 or more, a Local Authority, or a Charity.

What is the European Consumer Credit Directive?
The European Consumer Credit Directive (ECCD) – which may also be referred to as the Consumer Credit Directive (CCD) – was brought in across Europe to establish common consumer credit practices. From a UK perspective, the Consumer Credit Act was amended as a result of the Directive.

Effective from the 1st February 2011, the ECCD will apply to the following:
• Customers who purchase vehicles through Hire Purchase and Agility, who are either
• Private Individuals borrowing up to and including £60,260, or
• Small Businesses (Sole Traders and Partnerships of 3 or less) borrowing up to and including £25,000 where a business user exemption has been signed.

For finance agreements above this limit and regulated leases, the existing Consumer Credit Act arrangements continue to apply unchanged.

Who regulates Mercedes-Benz Financial Services UK Ltd?
For consumer credit activity, Mercedes-Benz Financial Services UK Ltd. is authorised and regulated by the Financial Conduct Authority (FCA).

The Financial Conduct Authority is the United Kingdom 's regulator of the financial services market and promotes innovation and healthy competition whilst ensuring companies keep to the rules and maintain high conduct standards. They want you to understand the financial products and services you use and for us to be clear and fair in our dealings with you.

The Financial Conduct Authority's address is 25, The North Colonnade, Canary Wharf, London, E14 5HS, or you can visit their website which is www.fca.org.uk If you have any other queries, please contact our Customer Services Department on 0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

Withdrawal

Can I withdraw from my finance agreement?
As of 1 February 2011, the European Consumer Credit Directive (ECCD) provides customers who are within the ECCD parameters, the right to withdraw from their finance agreement by paying the amount financed. If you would like to withdraw from your finance agreement, please ensure you contact us within 14 days of signing the finance agreement (excluding the date the agreement was signed).

Email Customer Services at customerservices-mbfs@daimler.com or call us on 0370 847 0700.

Customer Services are open between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.

If I withdraw from my agreement, what will I need to pay?
You will be asked to pay the balance financed which you can do either by bank transfer or Debit Card. You need to make this payment within 30 days of notifying us. We reserve the right to charge interest on a daily rate until such time as full settlement has been received.

If you are thinking of withdrawing from your finance agreement, you can contact our Customer Service team on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com .

If I use my right to withdraw am I able to hand my vehicle back to the Retailer or Mercedes-Benz Finance?
Unfortunately not, you must repay the full amount borrowed within 30 days and the vehicle remains with you.

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com.

Can I change my mind after I have given notice to withdraw?
Unfortunately, once notification has been received either verbally or written we are unable to reverse the transaction. Please make sure that if you do want to withdraw from your finance agreement that you have funds in place to do so.

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com .

If I withdraw from my finance agreement, will it affect any future credit applications?
Once you withdraw we will make arrangements to ensure that no footprint pertaining to a withdrawal appears on your credit file.

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com.

Are there any penalties for withdrawal?
We may charge an additional 30 days interest in accordance with the ECCD legislation.

If you are thinking of withdrawing from your finance agreement, please contact our Customer Services Department on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 10.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com

Partial Settlements

Is it possible to make a partial settlement on my finance agreement?
All agreements which are covered by the European Consumer Credit Directive have the option of partially settling their account, which is when you can pay a large one off payment to reduce the amount of finance which is outstanding. Throughout the life of your agreement you are able to partially settle as many times as you would like.

To discuss the option of a partial settlement please contact our Customer Services Department on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 10.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com.

What are the payment methods for partial settlement?
We can only accept partial settlement payments by Debit Card.

If you wish to partially settle your finance agreement, please contact our Customer Services Department on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com.

Are there any penalties for partial settlement?
There are no penalties if you would like to partially settle your agreement. To discuss the option of a partial settlement please contact our Customer Services Department on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 9.00am-5.00pm Saturday and 11.00am-4.00pm Sunday or email us at customerservices-mbfs@daimler.com.

Statements

Should I receive an annual statement?
You will receive your annual statement within 30 days of your contract anniversary date if you have a regulated agreement. For unregulated agreements, you can contact Customer Services and request the payment history of your account.

If you have any questions relating to your annual statement please email customerservices-mbfs@daimler.com or call 0370 847 0700.

Will I receive an Annual VAT invoice?
If you have a Contract Hire, Operating Lease or Finance Lease agreement you will receive an annual VAT Invoice, this will show your periodic payments covering a 12 month time period in advance.

Can I get a statement which shows the interest on my finance?
You are able to get this information by requesting an Amortisation Statement, as set out in the European Consumer Credit Directive (ECCD). This will give a view of the capital and interest payable on your agreement going forwards.

Any customer wishing to receive an Amortisation Statement should contact our Customer Services Department at customerservices-mbfs@daimler.com or call on 0370 847 0700 between 8.00am-7.30pm Monday to Friday, 09.00am-5.00pm Saturday and 11.00am-4.00pm Sunday.