Servicing and Warranty.

Servicing and Warranty

I have a query about my service plan, who can I speak to?
For contract changes or early withdrawal requests please email customerservices-mbfs@daimler.com or phone our Service Contracts team on 0370 242 6200 who will be happy to help you with your service plan query. Service Contracts are open between 8.30am - 5.30pm Monday to Friday

Extended Warranty


Where can I purchase Extended Warranty for my vehicle?
Extended Warranty by smart is available either online at www.smartonlinewarranty.co.uk or by calling 0345 641 9765.

What options do I have?
You can choose from 3 levels of cover, an excess (payable in the event of a claim) to reduce your premium and the option to pay either for 12 months in advance or by direct debit on a pay as you go basis.

How do I make a claim?
Contact your nearest authorised Mercedes-Benz Retailer and advise them that your vehicle is protected by the Mercedes-Benz Extended Warranty. The Retailer will contact us regarding your claim. You will not have to pay and reclaim.

What else is covered?
Depending on what level of cover you chose, this will range from All Mechanical and Electrical component for Tier 1, to a concise list of covered components for Tier 2, or major engine and driveline components for Driveline.

How often can I claim?
Contact your nearest authorised Mercedes-Benz Retailer and advise them that your vehicle is protected by the Mercedes-Benz Extended Warranty. The Retailer will contact us regarding your claim. You will not have to pay and reclaim.

Who do I contact if I have a complaint about my Extended Warranty?
If you wish to register a complaint regarding your Extended Warranty by smart, please contact us on 020 8603 9853. Open 8.00am to 6.00pm Monday - Friday, and 9.00am to 1.00pm on Saturday.

Alternatively you can email us at: customerservices-mbfs@daimler.com

Or you can also write to us at:
Customer Support,
Mercedes-Benz Warranty Services,
102 George Street,
Croydon,
CR9 6HD

What happens if I sell my vehicle?
If you sell your vehicle and wish to cancel your policy, you must write to:

Mercedes-Benz Warranty Services
PO Box 1183
Croydon
CR9 1HR

Or contact our service team on 0345 641 9757. 8:00am to 6:00pm Monday - Friday and 9:00am - 1:00pm on Saturday.

For policies cancelled within 14 days of receipt of the original documentation, you can obtain a full refund of the premium paid at no charge. After this 14 day period, you will be entitled to a pro-rata refund as long as you have not registered a claim under the policy, less an administration fee of £25.

Can I transfer my warranty?
If you sell your vehicle, the remaining cover may be transferred to a private individual subject to a £25 transfer fee. Please note your warranty cannot be transferred if your vehicle is being sold to a retailer.

To transfer the policy please complete the Transfer of Ownership Form found within your policy pack and send it to:

Mercedes-Benz Warranty Services
PO Box 1183
Croydon
CR9 1HR