GAP Insurance complaint.

Finance & Invoice GAP Insurance complaint

A. How do I make a complaint about the sale of my GAP Insurance?

Please contact the Retailer that sold you the policy.

How do I make a complaint about a claim on my GAP policy?

Following an update to our GAP Insurance offerings, there are now 2 potential administrators for GAP Insurance and select the one that applies to you.

MAPFRE Asistencia (Policies sold between 2008 and March 2014).

How do I make a complaint about MAPFRE Asistencia and my GAP Insurance cover?

Finance GAP Insurance and Invoice GAP Insurance are both underwritten by MAPFRE Asistencia, if your documents state this administrator please contact them by calling, MAPFRE Abraxas on 0330 136 8440.

Abraxas Insurance Administration Services Limited.
Unit 1& 2 Buckingham Court,
Beaufort Park,
Almondsbury,
Bristol,
BS32 4NF.

Within five working days, they will confirm that they have received your complaint and will do their best to resolve the problem within four weeks. If they are unable to do so, they will let you know when you can expect an answer. If they have not resolved the problem within eight weeks - or if you are dissatisfied with their final response - they will give you information about referring your complaint to the Financial Ombudsman Service (if this applies to you).

Would I receive compensation if MAPFRE Asistencia was unable to meet its liabilities?

MAPFRE Asistencia is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. This depends on the type of business and circumstances of the claim.

AutoProtect (MBI) Limited (Policies sold from March 2014 and onwards).

How do I make a complaint about AutoProtect (MBI) Limited and my GAP insurance cover?

Combined GAP Insurance and Lease GAP Insurance are both underwritten by AutoProtect (MBI) Limited, if your documents state this administrator please contact them by calling, AutoProtect (MBI) Limited on 0127 945 6500.

If you have a problem with a service, you can write to:

AutoProtect (MBI) Ltd.

Warwick House,

Roydon Road,

Harlow CM19 5DY

Within five working days, they will confirm that they have received your complaint and will do their best to resolve the problem within four weeks. If they are unable to do so, they will let you know when you can expect an answer. If they have not resolved the problem within eight weeks - or if you are dissatisfied with their final response - they will give you information about referring your complaint to the Financial Ombudsman Service (if this applies to you).

www.financial-ombudsman.org.uk

Would I receive compensation if AutoProtect (MBI) Limited was unable to meet its liabilities?

AutoProtect (MBI) Limited is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if they cannot meet their obligations. This depends on the type of business and circumstances of the claim.