Motor Insurance complaint.

Motor insurance complaint

We are sorry that you are not satisfied with your Motor Insurance or that our service has not lived up to your expectation. To make a complaint please call us on 0345 603 3330 Monday to Friday 08:30-18:00 or Saturday 09:00-14:00. Alternatively please write to us at

Daimler Insurance Services
Delaware Drive
Milton Keynes
MK15 8BA

If you are unhappy with the outcome of your complaint you may refer the matter to the Financial Ombudsman Service at:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR


0800 023 4567 (free from landlines) or 0300 123 9123 (free from most mobile phones)

Or simply log on to their website at

Whilst we are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure does not affect your right to take legal action.


Financial Services Compensation Scheme (FSCS).

Our obligations are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our obligations, you could be entitled to compensation from this scheme, depending on the type of insurance and the circumstances at the time.

Further information about the scheme is available from the FSCS website, or write to:

Financial Services Compensation Scheme,
10th Floor Beaufort House,
15 St Botolph Street,

Insurance by smart is a trading name of Daimler Insurance Services UK Limited. Registered Office: Tongwell, Milton Keynes, MK15 8BA. Registered in England No. 3510012.We are authorised and regulated by the Financial Conduct Authority. We are an independent intermediary dealing with selected insurers in respect of annual insurance. [BRAND] First Cover (7 day complimentary insurance) is underwritten by Aviva Insurance Limited. For mutual security calls are recorded and monitored for training purposes.