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The smart Customer Engagement Centre (CEC) is the environment where interactions between you and smart can take place. We are dedicated to creating remarkable experiences for you in every interaction we have.

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The CEC is there to support you throughout every step of your journey with smart: whether you have questions about our products and services, need support in booking a test drive, are interested in purchasing a product or a service, looking for additional help or perhaps simply keen to get to know smart even more.

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We're committed to handle any request you have for smart. Feel free to reach out to us on the channel of your choice.

Customer Engagement Centre opening hours

Sales & online journey support

Monday – Sunday, 9am – 9pm. We are also available to support you on public holidays.


Customer Assistance and support

Monday – Sunday, 9am – 9pm. We are also available to support you on public holidays.


Breakdown support & Roadside assistance We are available all day, every day of the year.

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We are where you are. That’s why we made it really easy for you to get in touch with us.

Contact us:

E-mail: hello@support.smart.com

Feel free to reach out in any of the following channels:

Facebook @smart

Instagram @smart_worldwide

Twitter @smart_worldwide

WhatsApp: +49 151 2845 5631

Fill out our contact forms:

You can also chat with Eevee, our smart bot for everything EV-related.

Charges of your provider for regular landline calls apply. Charges for mobile calls or calls from abroad may differ.

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