Charging

What about charging?

Which charging options are available?

Charging is a highly integrated part of our seamless customer journey. The charging demands of customers are given careful consideration and we will provide the most integrated charging network possible, based on strong partners. For public charging, we have partnered with Digital Charging Solutions (DCS). DCS provides smart customers access to an extensive public charging network across Europe. For more information please visit this page.

Does the smart #1 come with a charging cable?

Yes, and our integrated charging ecosystem allows you to effortlessly charge at home or on your trip. A Type 2, Mode 3 charging cable comes standard with the vehicle. Find out more about charging here.

How long does it take to charge the new smart?

For DC journey charging, the charging time from 10-80% is less than 30 mins in optimum conditions on a charger with maximium power of 150kW. On a home wallbox of 7.4kW, charging from 10-80% takes less than 7 hours. For the Premium and BRABUS, charging rates of 22kW are also possible on an appropriate AC charger giving a 10-80% charging time of less than 3 hours.

More information can be found on this page.

Home charging

Will smart EU offer a wallbox? who is smart Europe’s wallbox cooperation partner?

For the best home charging experience we recommned the use of a home wallbox. We have plans to offer a smart-branded wallbox in partnership with ABB during 2024. In the meantime, please contact your local showroom who will be happy to advise on alternative options.

Public charging

Are there also public charging possibilities? How many points are available?

The cooperation between smart and DCS provides access to a significant number of public charging points across the UK and Europe. DCS serves as a leading provider of OEM digital charging services and considers a dense and constantly growing charging network. Consequently, E-mobility should be easily accessible in everyday life wherever you go. In the UK, the majority of public rapid chargers allow you to use contactless payment methods to activate charging sessions.

See public charging.

smart Account

smart ID

What is the smart ID? What advantages does it offer me?

Your smart ID is the central login ID that is required for all interactions with smart. You can also use the smart ID to check your order / voucher history or change your personal details on the website. In the future the vehicle will be linked to the smart ID, as well as the mobile app. More information can be found here

Creating an account

How do I create a smart account? What is the process?

You can create your account here. Only a few details are required to set it up. The smart account creation process consists of four main steps:

Access account creation form on website.

Fill-out registration form including title, first name, last name, e-mail (for business customers, company name and VAT number are required) and agree to Privacy Statement and smart ID Terms of Use by submitting the registration button

Once you receive the confirmation mail, it is important that you verify e-mail address by clicking respective button. If you have checked the box to allow communications, then you will need to confirm this through the separate e-mail.

smart ID is created and can be used for e.g. purchasing products. Details can be found in the Terms and Conditions

How do I create a business account?

You can create your account here. Only a few details are required to set it up. The smart account creation process consists of four main steps: Access account creation form on website.

Fill-out registration form including title, first name, last name, e-mail, company name, VAT number, upload proof of business documents and agree to Privacy Statement and smart ID Terms of Use by submitting the registration button. Our Customer Engagment Centre will confirm your detail and contact you in case of any queries.

Once you receive the confirmation mail, it is important that you verify e-mail address by clicking respective button. If you have checked the box to allow communications, then you will need to confirm this through the separate e-mail.

smart ID is created and can be used for e.g. purchasing products.

Details can be found in the Terms and Conditions

Is the creation of an account mandatory if I want to order a smart #1?

Yes, having a smart account is required to order a smart #1. This smart account will not only help make payment easier for you, but will also customise your whole experience.

Password

Can I reset my password in the account settings? / How can I reset my password?

You can reset your password in the personal details section on My Account.

Settings

How can I change my language in the account settings?

The default language of the site can be switched via the menu in the top corner.

How can I change my address in the account settings?

You can change your address in the address book on My Account.

How can I change my personal details in the account settings?

You can change your personal data in the personal details section on My Account.

Delete/reactivate account

Can I reactivate my deleted smart ID account?

After the deletion, your smart ID account can no longer be reactivated. You will lose all data associated with the account.

How can I delete my smart ID account?

You can delete your smart ID account on My Account.

Order

How to process my order (customization/shopping cart/checkout cashbuy vs leasing)

How can I place an order?

Configure or select your vehicle and, if applicable, services and/or extras and select your preferred form of payment; Proceed to check-out;

  1. Login or register for a smart ID. Enter the required customer details;

  2. Choose your preferred showroom and delivery date and, if applicable, any additional requirements;

  3. Review your order and enter personal details, if applicable edit it by going back in the process.

  4. Choose your payment method;

  5. Confirm your acceptance of the T&Cs by clicking on the button “Obligation to pay”, or, if you have chosen a finance option, by clicking “Continue to Finance”.

  6. For cash pucrhases you will be asked to make a bank transfer at least 7 days before the scheduled handover date.

  7. For finance options, you will be guided to smart Mobility Services to complete the PCP or leasing agreement. Your finance application must be accepted within 5 days to guarantee the car. (In case of underwriting referral this is extended).

  8. After payment completion you will see a success page, and the order will be created and visible on the 'My Account' section, where you can track the order status. Any cash being paid when financing (i.e.deposit) is completed when completing your finance agreement. After signing your finance documnetation online, you will be passed through to the ALD portal online to make your payment via debit or credit card.

Cancellation, return and amendment

Can I cancel my order?

Prior to handover you can cancel your order at any time. If the car has already been delivered to your chosen showroom we reserve the right to charge a delivery fee.

If you have taken delivery of your car, and are a retail customer who placed your order online, you can cancel it within 14 days of delivery. Conditions and a charge for fair usage will apply.

In both cases, you should contact the Customer Engagement Team.

You can find the cancellation and return details in our Terms and Conditions.

Can customer details on invoices be changed ?

You can update your account data anytime within your smart ID account. However, once a voucher pre-order or vehicle order has been placed, the given name and address on the invoice cannot be changed. In the case that details need to be changed on an existing order, the placed order needs to be cancelled and a re-order with the correct account data needs to be completed. Exceptions: In cases of a typing error or an official name or address change, please contact our Customer Engagement Center to discuss possible options.

My payment

What payment methods can I use?

smart accept bank transfer with the valid "Payment Ref Number" which you on your Order Confirmation or Payment Request Document. Please make sure the payment is paid to "smart UK Automotive Ltd" as the Payee and apply the correct "Payment Ref Number" as reference. This is the key information we need to match the payment with the order. Please do not add the order confirmation number or any other information as part of bank transfer reference. Alternatively, you can choose to finance with smart Mobility Financial Services or an alternative smart approved Leasing/Finance Partner. Further information can be found on the website or speak to the smart team at your local showroom.

If I opt for a Bank transfer, how much time do I have to make the payment?

Payment should be made at least 7 days prior to the scheduled handover date, to ensure that cleared funds are received in time. Please check your My Account section or your confirmation email for the handover date. Once funds have been cleared, order status will be updated to paid and then delivery can be scheduled.

What financing options are available?

We offer both PCP and leasing options through smart Mobility Finanicial Services. Further information can be found on the website or speak to the smart team at your local showroom.

Who are smart Mobility Financial Services?

ALD Automotive Limited trading as smart Mobility Financial Services, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. ALD Automotive Limited trading as smart Mobility Financial Services, company registration number 00987418, is registered in England and Wales and is authorised and regulated by the Financial Conduct Authority (Firm registration number 308101).

What role does smart play in the finance?

smart UK Automotive Ltd acts as a credit broker (not a lender) and introduces customers to ALD Automotive Ltd trading as smart Mobility Financial Services for Personal Contract Purchase and Contract Hire. smart UK Automotive Ltd is authorised and regulated by the Financial Conduct Authority for credit broking. Firm registration number 989008. smart UK Automotive Ltd registered office and postal address is smart UK Automotive Ltd, Delaware Drive, Tongwell, Milton Keynes, MK15 8BA. For the introduction to ALD Automotive Ltd, smart UK Automotive Ltd receives a commission from them.

Why did my payment fail?

There are several reasons why your payment might not have been processed.

Bank rejection due to risk check: For example, the bank can classify your transaction as fraudulent, if there seems to be some irregularities regarding your transaction, funds are insufficient or credit limit has been reached: Please check with your bank, if your financial status prevented the payment from being processed

If one of these scenarios seems likely to cause the payment issue, or if you are still uncertain regarding the reason of the rejection, please get in touch with your bank. If you need further support, feel free to contact the smart Customer Engagement Team via contact form.

Where can I find my invoice?

We will send you an invoice after your purchase via email. You can also download it on My Account.

I ordered a smart #1 and have made the payment but did not receive or can’t find the confirmation email. What went wrong?

Please reach out to our smart Customer Engagement Team via our contact form.

Roadside Assistance

When is smart Roadside Assistance (RSA) valid?

smart Roadside Assistance (RSA) is initially valid from the Vehicle Registration day until the first required servicing. It continues for up to 8 years / 100,000 miles, (whichever comes first) if serviced at a smart Authorized Service Partner.

The service must take place and be completed in due time (including additional maintenance work). All service and maintenance work, as well as the renewal of the mobility assurance, should always be confirmed by the smart agent. Under the conditions listed at the Roadside Assistance page (link to roadside assistance), you can renew the smart Roadside Assistance (RSA) period of validity from one service to the next due service for a maximum period of up to 8 years. You can acquire current information concerning your vehicle servicing at any time from a smart Authorized Service Partner.

Even if you choose to purchase your smart as a used vehicle, you may still make use of smart Roadside Assistance (RSA). Under the criteria indicated on the Roadside Assistance page, you can renew and re-enter smart Roadside Assistance (RSA) by having a service conducted by a smart Authorized Service Partner.

smart Mobility Financial Services

About Finance

Who provides your financing options?

Our financial services products are provided by ALD Automotive Ltd trading as smart Mobility Financial Services. ALD are a part of the Societe Generale banking group and one of the biggest vehicle leasing companies in the UK.

What finance options are available?

For personal customers we offer both a Personal Contract Purchase (PCP) and Personal Contract Hire (PCH) leasing option. For business customers we offer a Business Contract Hire (BCH) leasing option. See below for more information. All financing options are provided by ALD Automotive Ltd trading as smart Mobility Financial Services.

What is a PCP?

A Personal Contract Purchase is a Hire Purchase agreement regulated by the Consumer Credit Act.

You will not own the car until you have paid all of the payments, including the larger final optional payment and the nominal option to purchase fee at the end of the agreement term.

The agreement is structured with lower monthly payments and a higher optional final payment than a traditional Hire Purchase agreement without a balloon payment.

You have a number of options at the end of the agreement. Please see the specific question below on “Options at the end of the agreement” for more information.

For information on other finance options, please see the relevant FAQ.

What is a Personal Contract Hire Lease?

A Personal Contract Hire is an agreement under which you will have use and possession of the car, in return for making monthly hire payments to ALD Automotive Ltd trading as smart Mobility Financial Serivces. You will not own the car at any point during the agreement or after it ends. When the agreement ends the car must be returned to ALD in accordance with the terms of the finance agreement and you will have no option to purchase the car.

This option is not available to customers buying in the name of a business.

For information on other finance options, please see the relevant FAQ.

What is a Business Contract Hire Lease?

A Business Contract Hire is an agreement under which you will have use and possession of the car, in return for making monthly hire payments to ALD Automotive Ltd trading as smart Mobility Financial Serivces. You will not own the car at any point during the agreement or after it ends. When the agreement ends the car must be returned to smart Mobility Financial Services in accordance with the terms of the finance agreement and you will have no option to purchase the car.

This option is only available to customer buying in the name of a business.

For information on other finance options, please see the relevant FAQ.

Finance Quotations

Is the cost of servicing included in the monthly payment?

smart provide an Integrated Service Package on all our cars that covers your servicing up to 3 years or 30,000 miles, regardless of how you finance the car. If you finance agreement exceeds these terms then you servicing will not be covered for the excess period.

If you have have opted for a lease then smart Mobility Financial Services may be able to provide you with an additional maintenance package.

Why do I have to predict my annual mileage on a finance agreement?

You need to select your mileage as part of your quotation as it will be used to calculate your monthly payment. We need to know how many miles the car will have travelled upon return to us. It’s very important you predict your mileage as accurately as you can to avoid any excess mileage charges.

Can I use my current car as part of my advance payment?

No, but if you choose to sell your car separately you can use some or all of the proceeds towards an advance payment. Your local smart showroom will be happy to make an offer to purchase your current car.

Can I change the mileage/advance deposit/ term beyond the alternatives shown on the smart website?

The finance configurator on the smart website shows the most common finance parameters. It is possible to vary these further by progressing further with your application where you see the full smart Mobility Financial Services finance calculator.

PCP Finance Option

What term options are available?

The minimum agreement term you can take is 24 months and, depending on your mileage requirements, can be taken for up to a maximum term of 60 months.

How is the Optional Final Payment calculated?

smart Mobility Financial Services track car valuations over many years and, based on the agreement length and mileage to be driven, calculate what they believe the car will be worth based on these factors.

What is the APR?

The interest payable on what you've borrowed is added up along with any other charges and then expressed as an annual rate of charge commonly known as the APR. The APR helps you compare the true cost of borrowing between providers. The APR on a mortgage for example takes into account all fees and charges applied to the mortgage as well as the monthly payments over the life of the loan.

Can I sell the car before my PCP agreement ends?

Yes, if you wish to sell the car you’ll need to settle the outstanding finance first. Please contact smart Mobility Financial Services on 0117 908 6440 for more information or a settlement figure.

Will I own the car?

In a Personal Contract Purchase you will only take ownership once all payments have been made including the larger final optional payment and the £10 option to purchase fee. Please contact smart Mobility Financial Services on 0117 908 6440 for more information.

Can I cancel the finance agreement?

You have the right to withdraw from your PCP agreement, without giving any reason, by giving oral or written notice to smart Mobility Financial Services before the end of 14 calendar days starting with the day after the date on which you sign the agreement electronically. You only have the right to withdraw from the finance agreement and not from the agreement to purchase the car. Contact details for smart Mobility Financial Services are 0117 908 6440 or UK-Drivercare@smartmobilityfs.co.uk to arrange return of the car.

Will I receive the V5 for my car?

You will receive the V5 for your car.

Who taxes my car?

Your car will come with 12 months Road Fund Licence (car tax). After the first 12 months you’ll need to make sure the car is taxed at all times and deal with the DVLA directly.

Whose name will the car be registered in?

The car needs to be registered in the name of the person who holds the PCP agreement.

What are my options at the end of my PCP agreement?

Once you reach the end of your PCP agreement you have several choices available to you:

  1. Pay the 'Optional Final Payment' - the car is then yours to keep or sell with nothing more to pay.

  2. Return the car to smart Mobility Financial Services with nothing more to pay, subject to the condition being in line with the age and mileage, which should also not have exceeded the agreement mileage. For any excess mileage you will be charged a pence per mile fee. This will be detailed on the initial quote and agreement you sign. It’s important to try and accurately predict your mileage. Condition is judged based on the British Vehicle Rental and Leasing fair wear and tear guide.

  3. You can part exchange your car for another one with any excess value over and above the ‘Optional Final Payment’ acting as an advanced payment to reduce the monthly payments on your next agreement. This value will also be subject to the mileage and condition.

Contact smart Mobility Financial Services for more information on 0117 908 6440 or UK-Drivercare@smartmobilityfs.co.uk Please note that these options do not apply to lease agreements.

Leasing Options

What terms are available?

The minimum agreement term you can take is 24 months and, depending on your mileage requirements, can be taken for up to a maximum term of 48 months.

Can I sell the car before the agreement ends?

No, you can not sell the car. As this is a hire agreement you will not own the car at any point during the agreement or after it ends. When the agreement ends the car must be returned to us in accordance with the terms of the finance agreement.

Will I own the car?

As a lease is a hire agreement, you'll never own the car and will need to hand it back at the end of the agreement.

Can I settle my finance agreement early?

Although you don't have a statutory right to terminate this agreement before the end of the fixed period of hire, you may request early termination at any point during the fixed period. smart Mobility Financial Services will not unreasonably withhold their consent, and will be entitled to charge an early termination fee which will be reflective of their expected costs. You will be provided with a quote of the early termination charge when early termination is requested.

This will be calculated on the basis of the lower of: a. 100% of the remaining unbilled rentals less any benefits accruing to smart Mobility Financial Services in consequence of any such early termination, or; b. 50% of the remaining unbilled rentals.

The early termination charge does not reduce or otherwise effect any existing liability that you may have for billed rentals or other sums which have become due and which are unpaid.

Please contact smart Mobility Financial Services on 0117 908 6440 for more information or to request an early termination.

Can I cancel the finance agreement?

You have a right to cancel your hire agreement within 14 calendar days, starting from the day after you signed the agreement electronically. If you do cancel your agreement then any monies you’ve paid to smart Mobility Financial Services will be refunded

Will I receive the V5 for my car?

smart Mobility Financial Services will retain the V5 and tax your car for the duration of your agreement.

Who taxes my car?

Tax (Road Fund Licence) is included for the full term of your lease agreement. If the road fund licence cost changes during the term then smart Mobility Financial Services may vary your monthly payments.

If I finance the car, can it be registered in another person’s name?

As this is a hire agreement, the car will be registered to ALD Automotive trading as smart Mobility Financial Services throughout the agreement.

What are my options at the end of my lease agreement?

If you have a lease agreement then you will never own the car, so it must be returned to smart Mobility Financial Services at the end of your agreement. You should contact them on 0117 908 6440 or UK-Drivercare@smartmobilityfs.co.uk to arrange return of the car.

About the finance application

What details do I need before I apply for finance?

You’ll need to provide some personal and employment details, as well as your bank account details and driving licence information.

Your identity will be verified using Knowledge Based authentication for an electronic signature. This means you will be asked questions based on your credit file relating to finance products you may have. Examples of this are: mortgage, credit cards, mail order & store cards. It may be useful to have relevant information to hand when completing this section.

Who can apply?

To apply you'll need to be aged 18 or over and reside in the UK. You'll need to hold a full driving licence from the UK, NI or EU and as it is a fully online process, you’ll also need to have a valid email address and Adobe Acrobat to view important documents.

Will you carry out a credit search on me?

Yes, after completing your finance application form smart Mobility Financial Services will carry out a credit search. In most cases they will be able to give an immediate decision as to whether they can provide you with finance. If they require more information or need to carry out further checks they aim to give you a decision as soon as possible.

How long will it take to get approval?

If you’re accepted online you’ll be notified immediately. If more information or further checks are requried you will be informed as soon as possible.

Why have I been declined for finance?

If your application is declined, smart Mobility Financial Services will send you a letter with further details. This will include the reason for the decline, the process you’ll need to follow in order to appeal the decision and information on the credit bureau they use. If you wish to discuss this further, please contact smart Mobility Financial Services on 0117 908 6440 or UK-Drivercare@smartmobilityfs.co.uk.

Why am I being asked to upload documents?

If you’re asked to upload documents to proceed with your application this means it has not been possible to reach a decision based on the information provided and some additional information is required in order to consider your application further.

What documents will you accept?

The documents you upload need to be in JPEG or PDF format, should not be digital download, be valid as official documents and proof of address should be dated within the last 3 months.

What if I need help with completing my online credit application?

If you require assistance with completing any element of your online finance application please contact smart Mobility Financial Services on 0117 908 6440.

My Finance Agreement

What happens if I can’t keep up the repayments?

You should carefully consider your ability to meet your repayments without undue difficulty within your agreement term. Missing payments could have severe consequences and may make obtaining credit more difficult. If you become aware of any changes to your financial circumstances it’s important that you contact smart Mobility Financial Services as soon as possible on 0117 908 6440 to discuss your options.

What happens if I exceed my mileage?

You’ll select your annual mileage as part of your quote and application. Your total mileage is calculated by taking your annual mileage and multiplying it by the number of years your agreement is in place for e.g. 10,000 annual miles x 4 years (48 months) = 40,000 total miles If you’ve exceeded your total mileage allowance at the end of the agreement, you’ll be charged an excess mileage fee, calculated per mile over your total mileage amount. The excess mileage fee will be stated on your agreement. To avoid the possibility of being charged for excess mileage, consider your mileage needs over the life of the agreement , before selecting a suitable annual milage amount.

What happens if I cover less mileage than predicted?

You’ll select your annual mileage as part of your quote and application. Your total mileage is calculated by taking your annual mileage and multiplying it by the number of years your agreement is in place for. e.g. 10,000 annual miles x 4 years (48 months) = 40,000 total miles If you have covered less miles than your total mileage allowance at the end of the agreement you will be offered a rebate."

What if I need my advance payment refunded?

Should you require a refund for an advance payment made by Debit or Credit card, this can be arranged by our Team. The funds will be returned to you by the card issuer within their agreed timescales.

Do I need to have my car serviced?

Yes, it’s important to keep your car in good condition. It is part of your agreement to have your car serviced in line with the manufacturer’s guidelines.

Do I need to MOT my car?

As per the government’s guidelines, new cars don’t require an MOT for the first 3 years, after which time it’ll need an annual MOT. smart Mobility Financial Services will send you monthly reminders 3 months before your vehicle requires a new MOT to allow enough time for it to be booked. Your first MOT at 3 years is included within the smart Integrated Service Package if you use an approved smart Service location. In subseqent years the MOT is your responsibility, unless you have elected to take a maintenance package with smart Mobility Financial Services. In which case please contact their driver help line on 0117 908 6440.

Can I put a private plate on my car?

If you would like to put a private plate on your car, please contact smart Mobility Financial Services on 0117 908 6440. You may be charged an admin fee for a transfer of number plates.

Can I take my car abroad?

Yes, but you must request consent from us and we will send you the necessary documentation.

Is insurance included?

No, you are responsible for insuring the car yourself.

Can other people drive my car?

Anyone who is named under your insurance policy can drive your car with your permission, subject to any legal and or insurance obligations or requirements.

What if I receive any fines for my car?

It is your responsibility to pay any fines or congestion charges relating to your car. We will receive any fines relating to the car and, where possible, refer these to you directly. An administration charge will apply.

What if I have had an accident?

Once you’re in a position to do so, please ensure any damage is repaired as soon as possible. You’ll need to use a garage that uses manufacturer approved parts. However, smart Mobility Financial Services don’t need to be involved in the selection of the garage.

What if my car is written off or stolen?

We know that when something like this happens, it’s stressful. The smart Mobility Financial Services Team are here to help and will gladly assist you in the process. You should contact them on 0117 908 6440 or UK-Drivercare@smartmobilityfs.co.uk. You should also notify your insurer and the police immediately if your car is stolen.

You’ll need to continue to pay the monthly payments until smart Mobility Financial Services are in receipt of the full settlement amount, which will usually come from your insurers.

Is there a collection charge to collect my car at the end of the agreement?

No. smart Mobility Financial Services may agree to collect the car from any reasonable location in the mainland UK without a collection charge. A collection charge will apply to any collections outside of the mainland UK.

Alternatively you may return your car to a smart showroom.

What condition must my car be returned in?

You’ll need to return the car in a good condition which reflects the age and mileage of the car.

To measure this, smart Mobility Financial Services use the criteria set out in the definition of Fair Wear and Tear as defined by the British Vehicle Rental and Leasing Association (BVRLA) guidelines. “Fair Wear and Tear” is always judged in accordance with these guidelines and should you take good care of your car, you can usually not expect this to cause you any problems. Follow this link for more information www.fairwearandtear.co.uk. Alternatively, you can contact smart Mobility Financial Services on 0117 908 6440 or email UK-Drivercare@smartmobilityfs.co.uk to request a copy.

What happens if my contact details have changed?

Please contact smart Mobility Financial Services on 0117 908 6440 if your contact details have changed. You should also update your contact details on your smart ID account.

Can I change my bank details?

Please contact smart Mobility Financial Services on 0117 908 6440 if you would like to update your bank details.

Can I change my monthly payment date?

Please contact smart Mobility Financial Services on 0117 908 6440 if you need to change your payment date

Complaints

How can I make a Complaint?

smart Mobility Financial Services always aim to ensure you receive a great experience when financing your car. However, should you be unhappy with any aspect of your agreement and wish to make a complaint you can do so by contacting us using the following methods:

Tel:- 0117 908 6440

Email: UK-Drivercare@smartmobilityfs.co.uk

If you are not satisfied with our conclusions or decisions, or if our investigations are not completed within eight weeks, providing you are eligible to complain under the Financial Ombudsman Service rules you may refer your complaints to the Financial Ombudsman Service. We can provide you with details on how to do this.

Delivery information

Handover information

Delivery information and costs

You will receive an order confirmation by e-mail once your order is fully confirmed. Delivery to your chosen showroom, registration plates and the vehicle first registration fee are included in the final price shown.

A smart specialist from your chosen showroom will contact you to confirm the handover date once the delivery time gets closer.

You can review your order status at any time within "My Account". One day prior to the handover date, the customer will receive an email reminder.

Can I have my car delivered to another location?

Your price includes delivery to your chosen showroom. It may be possible to arrange a delivery to another location (eg home or work address), but this will be by separate agreement with your local showroom. They will be able to confirm availability and pricing.

smart Certified (used cars) and trade in options

Does smart sell used cars?

Please contact your local showroom to discuss availability of used smart cars. Please bear in mind that as the #1 has only just gone on sale, there will be very limited availability of used cars in the short term.

Trade-in options

Can I trade in my current vehicle to use it as part of my new smart car payment?

You can not directly trade your used car in against the payment on your new smart car. However, your local smart showroom will be happy to discuss a separate purchase of your used car. Please contact them for more information.

Showroom locator

Where's my closest showroom?

We have a network of showrooms around the UK and you can find the closest one to you with our showroom locator. We're here for you whenever you're ready to come and see us in person. Our latest showrooms have been designed to reflect our new products and are integrated within Mercedes-Benz outlets.

Please note that this does not include all previous smart locations, but the number of sites will be growing over time.

Locate your showroom

Do you have a showroom in Northern Ireland?

We do not currently have a showroom in Northern Ireland, but are investigating this as a future location.

Test Drive

How do I book a test drive?

You can learn more and book your test drive on this page.

Staying up to date (newsletter/social)

How can I stay up-to-date?

Subscribe to our newsletter for the latest updates https://uk.smart.com/en/support/newsletter/ and follow us on social media https://uk.smart.com/en/service/contact/

Downloads

Where can I find my digital manual?

You can find the digital manuals on the Download page.

Contact support

Where can I address my questions?

Do you need help with something not covered in FAQs? Our Customer Engagement Center is ready to help you here.

Contact

 

Extended Warranty

What is the Extended Warranty?

The Extended Warranty package prolongs your vehicle's warranty for an additional 2 years or up to a total milage of 160.000km. Starting from the day the integrated service package ends, the extension provides complete coverage for a total of 5 years.

When will the Extended Warranty start?

The Extended Warranty cover starts from the day the Integrated Service Package (ISP) ends. The ISP is valid for 3 years after the purchase of a vehicle.

What services are covered by the Extended Warranty?

The Extended Warranty covers the costs of repairs (or the reimbursement of costs) as well as the labour required to restore the functionality of certain vehicle components specified in the warranty conditions.

Which vehicles are eligible for the Extended Warranty?

Currently all smart vehicles are eligible for the Extended Warranty.

How can I purchase the Extended Warranty?

At the moment, the purchase of the Extended Warranty package is only possible in conjunction with the acquisition of a new smart vehicle via cash buy. The Extended Warranty can, unfortunately, not be purchased for an already acquired smart vehicle.

Can the Extended Warranty be prolonged?

The Extended Warranty package cannot be prolonged for more than the included 2 years / 160.000km.

Is the Extended Warranty valid throughout Europe?

Yes, the Extended Warranty is valid throughout Europe. However, the vehicle must be registered in the country where it was purchased.

In the event of a resale during the period of cover, can the Extended Warranty be transferred to the next owner?

The Extended Warranty can stay with the vehicle and can be transferred to the new private owner, as long as the vehicle is sold and registered in the same country in which it was purchased.

Can the Extended Warranty be cancelled?

You can cancel your Extended Warranty up to 14 days after purchase. Simply contact our Customer Engagement Center and we will guide you through the cancellation process.

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