Our maintenance services go the extra mile

our maintenance

Combined electricity consumption in kWh/100 miles | kWh/100 km: 29.3 | 18.2 (BRABUS), 27 | 16.8 (Premium), 28 | 17.4 (Pro+) (WLTP); Combined CO2 emissions in g/miles | g/km: 0; Electric range (WLTP) in miles | km: 248 | 400 (BRABUS), 273 | 440 (Premium), 260 | 420 (Pro+). For more information, please visit https://uk.smart.com/en/service/legal/.

Service you can count on

Quality and care doesn't end with you purchasing a new car. With the smart #1, it's only the beginning. We want to make sure you know all about the assistance that comes with the smart #1 service and ownership before you even decide to make one your own.

roadside assistance

Roadside assistance and Mobility solution

If you have an accident, a minor mishap, a breakdown or vandalism occurs, our experts will do their best to ensure that you get on the road again. smart Roadside assistance service and the Mobility solution are there to support you around the clock, 365 days a year.

a broad hollistic

A broad, holistic agent network

For us, flexibility is key. As part of the Mercedes-Benz network, you can always count on our smart Authorised Service Partners bringing their vast experience and expert knowledge. To further strengthen our presence somewhere near you, we are launching our shop-in-shop concept in Mercedes-Benz outlets with fleet experts and aftersales services in 2023.


Integrated Service Package

Our package for a worry-free driving experience: Integrated Service Package is a "worry-free package" integrated into your smart #1. It includes Maintenance and Wear & Tear for 3 years or up to 30,000 miles, MOT inspection at year 3, if relevant, as well as smart Roadside Assistance, if the vehicle is serviced at smart Authorised Service Partner.

Choose your packages and accessories

Tailor your EV to your needs with our quick and simple smart #1 accessory packages. Choose between individual vehicle accessories and ready made accessory packages. This way, creativity meets all round, worry free satisfaction.

Accessory packages

This makes it easy for you to customise your smart #1. Do you have an E-Bike or love adventuring outdoors? Then the Trailer Hitch Package with its high towing capacity is the perfect choice for travelling. Or choose the Winter Wheel Package that gets you ready for the cold season. Find out what else our packages have to offer.


Individual accessories

Feel free to create your own smart #1 with a variety of original smart accessories. Your authorised retailer will be happy to give you further details and helpful advice, as soon as the smart #1 is launched. After you've customised your car, your retailer will also provide you with additional accessories of your choosing, like a trailer hitch, all-weather floor mats, a roof carrier system, a transmission range sensor and much more.

*Additional cost may apply and accessories may be subject to temporary supply restrictions or may not be available in all countries.


We’re there for you

Is your smart #1 ready for its first maintenance? Or is your smart #1 asking you to change its tyres? Our smart-trained specialists are ready to assist you with any request or question you may have.

To book an appointment at the workshop, simply call the smart Authorised Service Partner or our Customer Engagement Center, which is on hand to help you along every step of your smart #1 journey.

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