Roadside Assistance

Emergency? Call +441908 086062 to contact our 24/7 helpline for Roadside Assistance.

For more information, please visit https://uk.smart.com/en/service/legal/.

The help you need, when you need it

Wherever you're located, you can count on smart RSA 365 days a year. It doesn't matter whether it's an accident, vandalism, attempted theft or theft of vehicle parts, breakdown or any other minor mishap – you can request smart RSA whenever you need them most.

How do my crash sensors intervene?

In the event of an emergency, the smart emergency call (e-Call) system can help significantly speed up the arrival of the rescue services at the accident scene. The emergency call* can be triggered automatically by the crash sensors, or manually by the driver using the SOS button in the overhead control panel in the vehicle. The smart Customer Engagement Center (smart CEC) telephone number is integrated into your vehicle. Hence you can reach us with a press of the Help section from the Digital Head Unit (DHU) of the car.

Stolen vehicle? We've got your back.

If your car has been stolen, contact the police immediately – they can assign you a case number. Then, via the smart customer contact page, you can call the country number where your vehicle is registered. From there, the smart partner call center will manage further communications for you.

smart Customer Engagement Center

You can also reach us by contacting smart CEC hotline numbers via your phone. For home markets mentioned under the breakdown of the geo-coverage area, contact details are on the Customer Contact Page.

What's included with smart Mobility Services?

Driving to and from the breakdown location

This covers the technician’s travel costs to and from the breakdown location.

On-site assistance

For minor repairs at the breakdown location.

Towing

This includes towing to the nearest authorised smart Service Partner or, the smart Service Partner of the customer's choosing within 30 miles.

Taxi/chauffeur service/ public transport*

Local transportation services can be arranged to continue your journey.

Costs up to £65 - net per case.

Replacement vehicle

You get this for the duration of the repair – a max of 3 working days.

It's subject to standard market conditions (e.g. deductible amounts for rental cars). The type and model of the replacement vehicle shall depend on availability. Other additional costs, such as fuel etc, will not be covered.

Flight/train*

Alternative to the replacement vehicle: if you are continuing your journey by air or train, we will cover costs per incident for round-trip travel for you and the passengers in your vehicle within applicable price limits. This includes costs of up to £340.00 (incl. VAT) per person and incident for round-trip travel for you and the passengers in your vehicle.

Hotel*

Overnight stay in a hotel room (with breakfast) for you and the passengers in your vehicle, for the duration of the repair work, up to a maximum of three working days, and within applicable price limits.

Costs up to £340.00 (incl. VAT) per case and person.

Vehicle repatriation

The return is carried out using consolidated transport. The time needed may vary depending on distance and location. If your smart has not been rendered driveable again within three working days, upon request, we will organize the return of your smart to an authorized smart Service Partner of your choice. We will cover the resulting costs.

Organisational assistance

If necessary, the smart Europe Customer Engagement Center through our service provider will support us with organizational help, e.g. through the procurement of a translator. Service at your cost.

The mobility services will be arranged through our third-party service provider.

All pictures and illustrations are for information purposes only. Because of the production, color differences of the ordered vehicle or equipments are possible. This means that deviations in the presentation, especially of the exterior and interior colors, cannot be ruled out. Optional extras and special equipments, that are displayed in images, are not automatically part of the offer. Delivered vehicles will be right-hand drive, even if left-hand drive is shown.
2
All prices of the marketplace products incl. VAT. The respective suppliers are responsible for the delivery times and any delivery charges to be incurred of the marketplace products (e.g. wallbox) solely. All information is based on the characteristics of the respective market and in the responsibility of the respective sellers.
9
The symbols in the tyre label have the following meanings: the "tyre and petrol pump" symbol (top left) concerns fuel efficiency (highest efficiency class: A), the "tyre and cloud" symbol (top right) concerns wet grip (shortest braking distance: class A), the "tyre and loudspeaker" symbol (bottom) concerns rolling noise (in decibels, lowest noise: Class A), the "Alpine" symbol "Three peaks with snowflake" (below, if present) concerns snow grip and identifies tyres suitable for extreme snow conditions, and the "Mountain with hatched area" symbol (below, if present) concerns ice grip and identifies tyres suitable for roads with a layer of ice or a solid snow cover.
Actual fuel economy and road safety depend to a large extent on one's own driving style. Fuel consumption can be significantly reduced by driving in an environmentally friendly manner. Tyre pressure must be checked regularly to improve fuel efficiency and wet grip. Stopping distances must always be respected. For more information on Regulation (EU) 2020/740 (Tyre Labelling Regulation), please visit the Tyre Industry Federation website.
10
All smart driver assistance and safety systems are aids and do not release the user from his responsibility as a driver. Observe the information in the operating instructions and the system limits described there.
11
smart offers the convenience of remote control functionality via mobile phones for all vehicle models. Standardised basic functions are included in all offers. Extended Connected functions are only available on request and at extra cost. All premium connectivity functions require a paid subscription, including an extended connectivity volume.
The current compatibility of the smart mobile phone app for iOS/Android operating systems can be found in the description of the hello smart app in the respective app store. To be operational, prior registration at https://id.smart.com is required.
The smart terms of use and licence conditions apply to all remote services.
A
All information on smart availability is approximate and may be delayed if, for example, the registration of the vehicle takes longer than expected. Confirmation of the handover date will be made after consultation with your smart sales partner.
The respective marketplace providers are solely responsible for the time of delivery of the marketplace products (e.g. wallbox).