Roadside Assistance

Emergency? Call +441908 086062 to contact our 24/7 helpline for Roadside Assistance.
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The help you need, when you need it

Wherever you're located, you can count on smart RSA 365 days a year. It doesn't matter whether it's an accident, vandalism, attempted theft or theft of vehicle parts, breakdown or any other minor mishap – you can request smart RSA whenever you need them most.

How do my crash sensors intervene?

In the event of an emergency, the smart emergency call (e-Call) system can help significantly speed up the arrival of the rescue services at the accident scene. The emergency call* can be triggered automatically by the crash sensors, or manually by the driver using the SOS button in the overhead control panel in the vehicle. The smart Customer Engagement Center (smart CEC) telephone number is integrated into your vehicle. Hence you can reach us with a press of the Help section from the Digital Head Unit (DHU) of the car.

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Stolen vehicle? We've got your back.

If your car has been stolen, contact the police immediately – they can assign you a case number. Then, via the smart customer contact page, you can call the country number where your vehicle is registered. From there, the smart partner call center will manage further communications for you.

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smart Customer Engagement Center

You can also reach us by contacting smart CEC hotline numbers via your phone. For home markets mentioned under the breakdown of the geo-coverage area, contact details are on the Customer Contact Page.

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What's included with smart Mobility Services?

Travel to and from the breakdown location

Cost of the technician's travel to and from the breakdown location.

On-site assistance

Minor repairs at the breakdown location.

Towing

Towing to the nearest authorized smart service partner is provided. Alternatively, the authorized smart service partner selected by the customer within a radius of 50 km can be contacted.


Taxi/chauffeur service/ public transport*

A local transport service can be organized for the onward journey. We will cover the costs up to € 75 (net) per incident.

Replacement vehicle

You get this for the duration of the repair – a max of 3 working days.

It's subject to standard market conditions (e.g. deductible amounts for rental cars). The type and model of the replacement vehicle shall depend on availability. Other additional costs, such as fuel etc, will not be covered.


Flight/train*

As an alternative to the replacement vehicle: If you wish to continue your journey by plane or train, we will cover the costs of the outward and return journey for you and the passengers in your vehicle up to € 400 (net) per person and incident.

Hotel*

Overnight accommodation in a hotel room (with breakfast) for you and the occupants of your vehicle for the duration of the repair work, up to a maximum of 3 working days and within the applicable price limits of up to € 400,- (net) per person and incident..

Return of the vehicle

The repatriation is carried out in collective transport. The time required may vary depending on distance and location. If your smart is not ready to drive again within three working days, we will organize the return of your smart to an authorized smart service partner of your choice upon request. The resulting costs will be covered by smart.


Organizational support

If required, the smart Europe Customer Engagement Center (CEC) will provide you with organizational support via our service provider, e.g. by arranging for a translator. This service is covered by your costs.

*The price limits for mobility services are given in euros and converted into the respective national currency according to the current exchange rate.

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